Privacy Policy

Protecting your privacy

TSHX respects your privacy and is committed to protecting the personal information that you decide to share with us. The purpose of this policy is to explain the types of information TSHX collects, how we collect it, what we use it for, and how you can restrict the use or disclosure of personally identifiable information. This privacy policy covers all information collected by TSHX, including without limitation (1) information obtained from your visit to our websites, and (2) information collected from your use of our products or services.
By using TSHX’s services or website or other websites (including social networking pages) operated or controlled by TSHX, collectively the “Site”), you signify your acceptance of this Privacy Policy, as amended from time to time in accordance with this Privacy Policy.

Collecting your personal information

We collect your personal information so that we can provide you with our services and any products that you may have requested and also to carry out our functions and activities. This means collecting things like your contact details so that we can customize your automation service, communicate with you about your service installation and handle your support enquiry.

We may ask you to provide personal information when you visit our Site, use our services or products, register for a program or service on the Site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, or in connection with other activities, services, features or resources we make available from time to time. You may be asked for, as appropriate, your name, email address, mailing address, phone number and/or credit card information. Additionally, we may request information about the TSHX products you use, or third-party products connected to your TSHX system, such as model or serial numbers. In the case of a technical issue, we may also collect information relating to a support or service incident

Information Collected Automatically

To measure and improve the performance of our Site, we may also collect non-personal information during your visit to the Site through our automatic data collection tools, which may include Web beacons, cookies, embedded Web links, pixel tags and other commonly used information-gathering tools.

Why we collect information

TSHX may collect and use personal information for the following purposes:

  • To improve customer service and respond to requests. Information you provide helps us respond to your service requests and support needs more efficiently, and enables us to contact you in response to your requests for support, sales or product information.
  • To personalize your experience. We may use information in the aggregate to understand how our visitors and customers as a group use the services and resources provided on our Site.
  • To improve our products and services. We may use feedback you provide to improve our products and services.
  • To process payments. We use the information provided by our customers when they place an order so that we can process that order and provide the products and services ordered.
  • To run a promotion, contest, survey or other feature, or to provide visitors and customers information they requested or agreed to receive about topics we think will be of interest to them.
  • To send periodic emails. We may use email addresses to send customer’s information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If a visitor or customer decides to opt-in to our mailing list, they will receive emails that may include company news, newsletters, surveys, updates, related product or service information, and the like.

How to opt-out of communications from TSHX

When you provide personally identifiable information by filling out a form on the Site, you have the option to opt-in to receiving communications from TSHX. If you opt-in and change your mind at any time, you may tell us that you do not wish to receive these messages by sending an email to privacy@tshx.com.au, by clearly following the “unsubscribe” instructions at the bottom of any email you receive, or by contacting the privacy department at the address above to unsubscribe from mailing lists.

How we protect your personal information

TSHX takes precautions ” including industry standard administrative, technical, and physical measures ” that are designed to safeguard the personal information collected from visitors and customers against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. TSHX does not disclose any personal data in it’s public website without your consent.

When we disclose your personal information

Generally

Be assured that TSHX does not sell or rent your contact information to other marketers. Your personal information may be shared with relevant TSHX staff who are obligated to and will safeguard it in accordance with this Privacy Policy.
There are also times when it may be advantageous for TSHX to make certain personal information about you available to companies with whom TSHX has a strategic relationship or that provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfil customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, or conduct customer research or satisfaction surveys. TSHX may also transfer its database, including personal information contained therein, to a third party who acquires all or substantially all of the assets or stock of TSHX whether by merger, acquisition, reorganization or otherwise.

In Connection with Legal Process or Investigation

TSHX will disclose your personal information to a third party if required to do so by law or if, in good faith, TSHX believes that such action is necessary to: (I) comply with the law or with legal process; (ii) protect and defend TSHX’s rights and property or prevent fraud; (iii) protect TSHX against abuse, misuse or unauthorized use of TSHX’s products or services; or (iv) protect the personal safety or property of personnel, users or the public. Among other things, this means that if you provide false or deceptive registration information or attempt to pose as someone else, information about you, including your computer’s IP address, may be disclosed to a third party (including the recipient of an email) as part of any type of investigation into your actions.

Children’s privacy

Protecting the privacy of the very young is important to TSHX. Our website is a general audience site. Minors should always ask their parents or guardians for permission before providing any contact information to anyone online. We urge parents and guardians to participate in their children’s online activities and use parental control or other web filtering technology to supervise children’s access to the Internet.

Third party linked websites

The Site contains links to other websites. Please be aware that TSHX is not responsible for the privacy practices of such other websites. TSHX encourages you to be aware when you leave the Site and to read the privacy statements of each website you visit. While TSHX carefully chooses the websites to which it agrees to link, this Privacy Policy applies solely to information collected on the Sites, and we are not responsible for the privacy policies, practices or acts or omissions of any third party website.

Accessing and updating your information

As a visitor or customer, you are always entitled to access and update your personal information or modify communication preferences by by contacting:
TSHX Technology Pty Ltd.
Attention: Privacy Request
Suit 3, Level 8, 179 Queens Street
Melbourne, Victoria – 3000
Ph: 03 8683 8050 / Email: privacy@tshx.com.au

Changes

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.